Step-by-Step Guide
to Filing a Claim

1. Notify Us: As soon as possible, notify our Claims/Assistance Service Manager of your situation. For emergencies, call +44 2920 662423.
2. Medical Attention: Seek immediate medical attention from a qualified practitioner.
3. Document Everything: Collect all relevant documents, including medical reports, receipts, and any other supporting evidence.
4. Submit Your Claim: Email your completed claim forms and documents to [email protected]. Ensure all information is accurate and complete to avoid delays.
5. Track Your Claim: Once submitted, you can track the status of your claim through our online portal or by contacting our support team.

For non-emergency claims, email: [email protected]